Income Support Specialist (Counselor)

Date:  6/22/21
Agency:  AADAP, Inc.- Employment Access Unit
Job Title:  Income Support Specialist (Counselor)
Role:  Non-Exempt Employee
Salary:  Commensurate Upon Experience
Opening Date:  Immediately
Closing Date:  Until Filled
Open Positions:  One (1) Full-Time
Submit Resumes to:  hr@aadapinc.org

  1. SUMMARY STATEMENT:

Under the supervision of the Employment Access Coordinator, the primary responsibility of the Income Support Specialist provides direct services to low to moderate-income individuals who are enrolled as Financial Opportunity Center participants.  Income supports specialists assist clients in finding ways to supplement their income, or reduce their expenses through benefits that the FOC will refer to as income supports.  Income supports may include, but are not limited to public benefits such as food stamps, medical benefits, LIHEAP, and more; other benefits may include EITC, free eye glasses, emergency cash assistance.  These income supports may be difficult to apply for, or challenging to find, or understand.  It is the role of the income supports specialist to make these benefits accessible to FOC clients.  Furthermore, the income supports specialist must be resourceful and motivated to find new benefit sources for their FOC clients.

 

  1. DUTIES AND RESPONSIBILITIES:

 

  • PROVIDE ONE ON ONE FINANCIAL COUNSELING AND COACHING (70%)
  • Conduct a general benefits screening for FOC and AADAP participants.
  • Discuss all benefits for which the client is eligible with that client.
  • Assist the clients through the application process, as needed.
  • Understand other services offered by the agency, such as the employment services and financial coaching, and connect the clients to these other services

 

  • OUTCOME TRACKING (20%):
  • Track the stories and successes of program participants.
  • Maintain contact with the client and monitor the status of their applications (e.g. lost, approval, denial, re-certifications, etc.)
  • Use required client management system, to document and reflect the outcome of their clients accurately and in a timely manner
  • Update the Combined Financial Assessment (CFA) for their clients to reflect changes to their budget via income supports (e.g. food stamps) OR alert the financial coach to this change [in instances where the financial coach makes all budget updates–depending on the process at the FOC]
  • Work closely with the WorkSource center data entry staff and other AADAP units to track other services.

 

  • CONDUCTING WORKSHOPS AND DEVELOPING PARTNERSHIPS (10%):
  • Conduct workshops to FOC participants and other in the agency and public customers.
  • Develop material or tailor existing material to meet the needs of AADAP participants and the community.
  • Workshops should be relevant to the community, and may include topics such as: SNAP, Medicaid, TANF, and Social Security.
  • Cultivate a strong relationship with the local DHS (Department of Human Services) office. Advocate for the client as needed.
  • Create a network of referral organizations to help you assist the client in obtaining income supports (e.g. local Goodwill voucher program, free dental-work programs, etc.)
  • Fully Integrate into the WorkSource Center under the NEW Integrated Service Delivery Model to leverage resources and funds to help participants achieve higher levels of self-sufficiency.

 

  1. QUALIFICATIONS (SKILLS/KNOWLEDGE AND ABILITIES):

 

  • REQUIREMENTS:
  • A Bachelor’s Degree related to field or equivalent work experience related to position.
  • A propensity to learn benefits programs rules and requirements
  • Competent at following directions, filling out forms, and applications (both paper and online)
  • Strong communication skills. Must be able to communicate effectively with clients and FOC team members.
  • Permanent resident or U.S. Citizen; proof of work eligibility upon hiring.
  • Must have three (3) year of recovery or drug free lifestyle as of the date of the application.
  • Must be able to work with people of diverse cultural, educational, social, and economic backgrounds.
  • Demonstrated knowledge and skill in computer operations (Proficient in Microsoft Word, Excel, and PowerPoint).

 

  • PREFERRED QUALIFICATIONS:
  • Bilingual or bicultural capabilities with Spanish languages and cultural groups.
  • Previous work experience in the social services sector preferred

 

 

AADAP, INC. IS AN EQUAL OPPORTUNITY EMPLOYER AND ADHERES TO HIRING PRACTICES IN

ACCORDANCE WITH FEDERAL AND STATE REGULATIONS

 

Revised April 29, 2021